FAQs

Yes indeed! And its pretty simple too 🙂
Basically you refer us to your friends and with every friend booking with your personal voucher code, you will get extra travel credit in your account!

It may take a couple of days for the payment to show on our account. Only then we can send out your confirmation so please allow 3 working days for payment to process 🙂 Please make sure to add our email address: info@wanderlust-trips.com to your contacts in order to prevent your spam folder from sorting out our mails. Also frequently check your spam folder for information mails from us, just in case.

EU: National ID or Passport
NON EU: Passport and Visa/Residence permit(if applicable)

In case there will be an official travel warning by the the ministry of foreign affairs of the booked destination covering the time of the trip, we will need to cancel the trip unfortunately. In this case you will of course get reimbursed the full amount you paid to Wanderlust Trips.

Since we are a trip operator especially for young travelers, we do! Everybody between 18 and 35 y.o. is more than welcome to join 🙂

Not at all! There are loads of other people also traveling solo but don’t worry, you will meet people within seconds and you will have a great time! If you don’t want to be alone on the trip, you won’t be 🙂

No. We can not guarantee at any time how many tickets will still be available tomorrow. It may be that a large group books this minute and the trip will be sold out. If you want to make sure to go on one of our amazing trips it always would be best to decide early 🙂

You will receive an email shortly (up to one three) before the trip with the exact location and time will pick you up in your departure city. The times always differ a little due to the amount of people who join us from each city so that is why we can only give you the exact time shortly before the trip 🙂 Anyways if you haven’t received an email latest 2 days before the trip, please check your spam folder first and if you still can’t find it, drop us an email to info@wanderlust-trips.com.

If you want to be 100% sure that you are going to be in the same bus we recommend you to book together with your friends from the same departure city 🙂

Yes that is no problem! But please bear in mind that the person who buys your ticket needs to pay a fee on the bus before checking in of 15€ (if you let us know 8 days prior to trip departure). Name Changes can only be done (if possible at all) until 4 days before the trip starts. For any name change (if possible at all) that occurs after 7 days prior to the trip, a fee of 50€ applies.
 In case of a name change, it is also your responsibility to forward all the information we gave you and to give us the name, birthday, phone number and email address of the person you sold the ticket to. He or she can’t check in if you fail to do so.

That depends on the time we receive an email from you stating that you want to cancel. Check out the grid below to see the rates…

• For tours including flights or trains or cruises, different cancellation conditions apply, depending on the cancellation policy of the particular provider. Please contact us.
• For each reimbursement that follows a cancellation of the customers, a service fee of 10€ will get charged.
• Refunds however can only be made to European banks using the SEPA method.
• Cancellations are only valid after confirmation from booking office.

It is always a big white/grey bus! Please always be at the spot we sent you in the last info mail!
Don’t wait inside a train station for example because you may not see the bus coming! Please keep your eyes open! As you know, a bus is a very large vehicle and it might be that it is not able to park at the exact spot that we gave you because the spot might be taken! It will be then a couple of meters away! Please then go to the bus and say hi 😉
If you are unsure, please call your trip leader at the time of departure whether the bus is already there. You can find his/her phone number in your trip program. 🙂